Store Policies

Shipping & Delivery

ZEALIOS ships world-wide via USPS Priority Mail - Flat Rate Service. Depending on the quantity of product ordered, your order may arrive in more than one package. USPS delivers in generally 2-3 business days to all US States and Territories. International orders are generally delivered in 6 to 10 business days. Taxes and duties are not charged by ZEALIOS if shipped outside CA. Tracking numbers are provided automatically with every shipment. Orders placed before the USPS daily pickup will ship on the same day. Pickups are made at our warehouse Monday-Friday, between 10AM - 2PM PST. USPS does not guarantee exact pickup times. For same-day shipping, please place your order before 9AM PST.

Returns & Replacements

ZEALIOS will resend any items that arrive damaged or defective by the shipper. The consumer must email ZEALIOS at info@teamzealios.com within 24hrs of the delivery to make a claim for damaged items. Items damaged by the shipping company must be reported to ZEALIOS. Damaged items should not be physically returned to ZEALIOS unless the company requests it. Proof of damage must be supplied in the form of a digital photo emailed to ZEALIOS so ZEALIOS can file a claim with the shipping company to recover related costs.

All returned freight is the responsibility of the customer. Please contact ZEALIOS for a Return Authorization before shipping the return item(s). The return items must arrive at ZEALIOS within 10 days of the receipt date. Items must be in resaleable condition. After the returned item(s) are received by ZEALIOS, the consumer will be credited for the cost of the product and sales tax (if applicable) by the same method as the original payment. Shipping charges are not refundable. There will be a 20% restocking fee for all returned orders.

All returns must be shipped to: Zealios 756 Gilman St Berkeley, CA 94710

Refused Orders

All orders shipped and refused by the customer are the customer's responsibility, including return freight. This includes any fees by the shipper for the refusal of the delivery or disposal of the refused shipment if not returned to ZEALIOS. Product refused but not returned to ZEALIOS will not be refunded.

Returned Check Policy

If paying by check, ZEALIOS will not ship product until the check has cleared. Returned checks due to non-sufficient funds will incur a $35.00 returned check fee which the customer will have to pay in addition to the original fees by credit card.

Disputed Credit Card Policy

If paying by credit card and consumer disputes claim for no fault of ZEALIOS, ZEALIOS will add a $50 charge-back fee when reprocessing the credit card. The fee is to cover lost time by ZEALIOS and any fees by the processing bank. Sales Tax Appropriate sales tax will be charged on taxable items and shipping charges when these products are shipped to an address in the state of California.

Warranties

Manufacturer's warranty applies. No additional warranties are implied or extended.

Cancellation Policy

Orders may be cancelled until they are shipped. If you are having any trouble cancelling your online order, please call our Customer Service office at (510) 868-1703. If the order has been processed or shipped, the purchaser will be responsible for shipping and return shipping of product.

Foreign Taxes, Duties, Delivery Charges, Etc.

All taxes, duties, foreign delivery charges, etc. are to be paid by the the customer. It is the responsibility of the customer to pay these additional charges. It is the responsibility of the customer to contact the country to which the product is to be shipped and/or the freight company to know what these charges are before ordering from ZEALIOS. Refusal to pay taxes, duties, foreign delivery charges, etc. resulting in product not being delivered is the responsibility of the customer.